Focus on the experience: "Internet +" moved the hospital to the fingertips

Focus on the experience: "Internet +" moved the hospital to the fingertips

The first mobile internet hospital in Anhui was launched. One patient presented a list of doctors who can make an appointment on the Alipay Wallet Service Window Platform of the Second Affiliated Hospital of Anhui Medical University.

Xinhua News Agency reporter Liu Junxi photo

The "Internet +" hot air blows, and the traditional medical industry has also stood on the "window." With the help of Internet connection and intelligent features, mobile Internet hospitals and Internet medical software are emerging one after another, and because they can be used anytime and anywhere, they can solve the problem of medical registration such as registration and consultation, which is welcomed by people. Its big data analysis function has also received much attention from the society. The long-term medical informationization and health management services have been pushed forward. A few days ago, the spokesperson of the National Health and Family Planning Commission pointed out that the ban on diagnostic activities on the Internet, the special nature of "Internet + medical" appeared.

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Registered "Difficult" cracked

â–  For the people, the medical experience has been improved and the efficiency of medical treatment has been improved. For the hospital, the medical treatment process has been accelerated, the resource utilization rate has been improved, and the dispute between doctors and patients has been greatly reduced.

The 3-year-old baby Guan Yuxuan had a little cough, and Xuan Xuan had booked the pediatric number of Foshan Traditional Chinese Medicine Hospital on WeChat in advance. The system reminded him to visit the clinic from 9:30 to 10:00 the next day.

Since Foshan City Hospital of Traditional Chinese Medicine became the first mobile Internet Chinese hospital in July last year, it has become the habit of Xuanxuan parents to make an appointment from WeChat.

"This was hard to imagine in the past. I used to take a child to see a doctor and I came to the hospital to queue up at 6 o'clock in the morning. I lived in Songgang, and I was far away. I got the door at 5 o'clock. It took two or three hours to see the disease. "Yu Xuan father said.

At the entrance of the Orthopedic Chief Physician Ke Yang, a girl was waiting for her appointment. She pointed to the foot of the bandage and said that she had sprained her foot last night. She tweeted at the WeChat at home and said today according to the appointment time. "The feet can't go but they don't get in the way. You pay with your mobile phone. You don't have to run, you don't have to wait, it's very convenient," she said.

Ke Yang is a well-known orthopaedic surgeon. He has a lot of patients who are looking for him to see a doctor. He has to watch more than 100 patients every day. "I didn't dare to drink water toilets when I was working. Now I am more comfortable than before, because more than half of the patients who come here are scheduled through WeChat. I know when the patients come, the pressure is greatly reduced. The patient needs to review the WeChat to know. When I am going to see a doctor, it is convenient for patients who live far away."

The doctor's pressure is small, but the registration method from WeChat also brings invisible pressure. Ke Yang said: "This has a stimulating effect on the doctor. The patient hangs your number to indicate that your service is good. If you don't hang it, the service is not good enough, and you need to do better."

In the clinic of the pediatric chief physician Zeng Jun, the reporter found that patients were almost all registered by WeChat. "This is really very convenient. When I was in the consultation, there would be no room for people." However, Zeng Wei found that many people were too happy, and many of them were afraid of not meeting, and they had a few numbers at a time. The hospital has blacklisted such patients and cannot make appointments within 7 days.

In July last year, the mobile internet hospital of Foshan Traditional Chinese Medicine Hospital and Kingdee Medical Software was officially launched, and the entrance was placed on the WeChat public account. Up to now, 96,000 people have paid attention to the public number, and 150,000 health cards have been bundled, of which 15% of users use the public number every day. The deputy director of the hospital, Lao Jinxiong, said: "Moving the hospital to the mobile side is the first step in the integration of traditional Chinese medicine and mobile Internet. For the people, the medical experience has been improved and the efficiency has been improved. For the hospital, the medical treatment process has been accelerated. Increased resource utilization, reduced the cost of patients staying in the hospital, improved the relationship between doctors and patients, and greatly reduced disputes between doctors and patients. In 2014, the outpatient satisfaction of the hospital was 8.04 points, an increase of 0.15 points over 2013.

How to move the hospital to the "fingertips"? Chen Dengkun, general manager of Kingdee Medical, said: "We have taken the hospital as the entrance and created the 'Mobile Internet Hospital' in the country. Among them, the patient mobile service platform is an open 'medical service connector', which uses the private cloud deployment in the hospital, users do not need to download To install, register, and register a separate APP, you can directly call the patient mobile service platform function through WeChat and other concerns to securely access medical and health services.

Up to now, Kingdee Medical has signed contracts with more than 100 hospitals across the country, covering more than 10 large-scale top three hospitals including comprehensive, maternal and child, Chinese medicine hospitals and military hospitals. The cumulative number of users has exceeded 510,000 and the number of transactions exceeded 1.08 million. The transaction amount exceeded 44.6 million yuan.

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